Floral Cancellation Policy:
We will honor a request to cancel an order provided that the process of fulfilling the flower order has not already begun by your local florist. If we are able to cancel an order, your money will be fully refunded.
Please contact us as early as possible if you need to cancel an order providing us with an order number or as much information as possible.
Experience Cancellation Policy:
Experiences can be refunded to the purchaser, or recipients can request to exchange their experience for a different package offered by our fulfillment company, as long as the concierge has not already facilitated the purchase or redemption of the originally purchased experience. Experience certificates expire 36 months from issue date.
For assistance with cancellations, refunds or exchanges, please contact Customer Service at 1-855-945-5778.
Gift Card Refund Policy:
Gift cards sold by WILLPORT are provided by eGifter. Except as expressly defined herein, all sales are final and there are no cancellations, refunds or exchanges permitted. eGifter is not responsible for the refund and returns of any products purchased from Retailers. Your only recourse for refunds, returns and exchanges is with the applicable Retailer. Although we believe the applicable Retailer will grant refunds and/or accept returns according to its customary refund policy, we cannot guarantee this because we do not control any Retailer.
Need more help? Contact us!
If you have any additional questions, feel free to reach out at service@willport.com.